If not, we suggest that you connect your PC directly to your modem and do a speed test. You may also remove your preferred network and try to reconnect and see if there's any changes on your connection. Since the issue is happening on both of your computers. This might be an issue with the internet connection you're getting from your internet service provider. Kindly provide the following information:. But it is still odd. Thank you for the update. If the issue persists, we suggest that you update the driver through the device manufacturer's website.
Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. Can someone share some thoughts on this? Any help will be deeply appreciated!! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Radney Dri Microsoft Agent. Hi, We need to do further investigation so that we can identify the cause of the issue.
Looking forward to your response. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Radney Dri's post on January 7, Hi Radney, Thank you very much for your fast reply. In reply to CT's post on January 8, Thank you for giving us the update, we hope that this would be the solution. We'll be here if you need anymore help.
Manish Baphna. In reply to Radney Dri's post on January 8, My internet is connected and as per speedtest it's 2 MBPS. But whenever I download anything, speed is horrible, like kbps and that too after few mins, downloads get terminated. Few methods you can try. Assuming that your computer has sufficient hardware capacity check: 1 Network adapter Speed and Duplex setting. Do you have a Gigabit Ethernet Adapter and is it at 1.
If no, set it to 1. It should be Cat 5e or better. Else go to 3. If problems persist go to 4. Run a speedtest. If its normal speed you need a better router. Else go to 5. Multiple users streaming can tank your internet bandwidth. An overheating CPU can throttle quite a lot. Else go to 7.
Mar 25, 19, , 7, First point of contact, once you figure out if this is an issue on one computer or on all of them, would be the ISP.
Test the connection speed with the computer on the modem directly, bypass the router. The ISP will have you test that also. Apr 8, 1 0 0. Tempz66 :. Nov 1, 1 0 0. I had this same issue. Started really bad, lower speed then I had before I "upgraded.
One thing they did was swap my 1 gbs Modem, because it seemed to be getting very hot. Changed the provisions several times and bypassed my splitter to connect direct. When the tech left we had the speed to almost half around mbs.
He came back later with another tech and connected a stand alone speed test unit up and got the 1 gbs.
I double checked all hardware and it was all compatible including a cat 6e cable. Tech stated it was probably a bad network card. Checked the driver and Windows said I had the correct and current driver.
I even uninstalled ALL network drivers, rebooted, let windows search and find new drivers, but none of it helped. Checked my device manager and got the exact name of my network card. Searched the web to download the latest driver and tried again.
Finally, just under at mbs. Only issue now is my wife and I are having issues with only our smartphones, they keep connecting and disconnecting. Side note: I also had to use speedtest. Jan 28, 1 0 0. I got the problem too and i figured it out. It was the wire i did myself is was the order of my homemade connection.
It has to be in a specific order. It does not seem to have improved anything though. I am not a tech person so if anybody could help me solve this with terms you would use to help your mom I would be forever grateful. Please check this article to see if you encounter these scenario which may cause the slow internet speed.
Why is my Internet connection so slow? There're some plugins that download large number of data automatically without letting the user. So it affects very badly to descrease internet speed on your computer. So you need to remove these unwanted plugins from your browser to have fast data downloads. Please update your wireless network adapter if you use wifi on your computer or wired network adapter from Device manager and check what's going on.
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